Kiwi, I agree but need to discuss with our developers. Iâll come back to you Tuesday or Wednesday. Enjoy the new years. Sal
Sierri removed the illogical time stamps, and we have provided them with an IB test account. Hopefully this will limit these types of...
I was referring to answering the phone, not resolving the issue. We worked as fast as possible to identify and resolve the issue. Again, I...
LC asked to stay on hold while we worked on the issue. Our response average telephone response times are consistently under 1 minute. I...
I'm trying to contact Sierri Charts. We will not re-release this software until we understand why Sierri sends their queries with the time stamps...
We rolled back the release that exposed this issue. We are not sure why Sierra Charts sends their queries dated 640 seconds into the future. Our...
LC, I understand this is frustrating and apologize. Our technical assistance representatives are not traders. We'll PM instructions on how to...
LC, Please call us back. The telephone number on your account is not valid. Your problem is your local PC clock is ten minutes fast...
Please call TAC. We'll get you trading again. 1 (877) 442-2757 If they can't, ask for me.
We allow 60 backfill requests within a 5 minute period. In the past, once you exceeded that limit we queued up additional request but delayed data...
Correct. You would have zero buying power and substantial debit interest charges.
The margin requirement is 3%.
You can purchase T-Bills at IB. Send your instructions through our Inquiry Ticket system. Please be very specific about the face value and...
Relative OrdersDescription A Relative Order allows a customer to enter a more aggressive price than the current market price, and have the...
I apologize for the delay. Sending an Inquiry Ticket will always get you the fastest response. If registered in the US, whether Canadian or...
I am not an expert on the topic, and I'm sure someone else from IB will provide full details when the time is right, but we have already released...
For Friends and Family accounts, Canadian advisor accounts cannot manage US customer accounts, and US advisors cannot manage accounts for Canadian...
The stop in question was configured to trigger during RTH only. It executed at 9:30:00 EST. Your email was responded to 3 hours after it was...
This is only done for futures. Variation margin posts P&L for futures positions to your account daily. Technically speaking, marking to the...
The NYSE does have a charge for removing liquidity when the order qty is > 5100 shares. Stock orders >= 5,100 shares $0.00025 This fee...
Separate names with a comma.