OK, we now have layouts from two users here who are experiencing a problem pulling-up daily charts during peak market times. We'll test during...
Miami If for some reason we are experiencing high wait times in Technical Support, please try our LiveRep service ( available under the...
I pulled-up a few daily charts today at the open and had no problems at all. Each filled-in within a second or so. Not sure if our other testers...
The QuoTrek is still in use but only in a handful of remaining cities. As those cities come up for renewal, we are terminating the service in that...
Most times I've seen customers have a problem with email alerts it's been from the beginning of set-up and not from a sudden stoppage, as in your...
The promotion hasn't really changed in it's scope. It's designed for NEW eSignal customers as a introductory plan to try the service. During these...
This particular promotion is designed for NEW eSignal users only. Since we have a variety of pricing plans and specials for current customers...
Not being a sophisticated trader as many here are, I hazzard to say what you "should" be doing but I can give a somewhat technical perspective. We...
Not sure I'm 100% clear on what you're describing but if you collect intraday data on a #F symbol over X number of days, you might be hitting the...
ES #F working OK here as well. Delete and re-enter? Not having any addt'l info, hard to say why you aren't seeing updates on that one particular...
As we indicated, a few of us are testing how fast daily charts take to pull-up during market open. I started opening new charts ( on symbols never...
ES Z2 and ES H3 are humming along here. I don't see any internal reports of problems either so you may want to call into service or get on to...
Hi Tony, With Win2k or XP, you can bring up the task manager, click on the performance meter & monitor your cpu usage. We detected in build...
Hi Tech Analysis, Can you shoot me a private email at asmith@esignal.com? I'd like to get more information about your setup. Once I have...
As Andy indicated, we're going to start testing every morning on this specific issue so we can try to replicate. Once we conduct more testing,...
Hi Tony, After you called into Tech Support yesterday, we traced the server that you were connected to our SLC facilities. We did find a...
Hi, Thanks for your post. I'm sorry you never got a response from us. I suspect that we may not have actually received those e-mails. Let me...
If you are having sustained problems pulling-up charts, we should certainly be able to help improve that situation with some testing and a few...
Service is a high priority for us at eSignal and we dedicate many resources to giving the best service we can. Whenever we fail to deliver great...
Sorry for the confusion. We should have an FAQ on this subject so we'll get that added ASAP. Here's how you do it: Start inside the Advanced...
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