So I called Velocity to inquire about opening up an account. The recording said that they answer calls based on open positions. That system is ridiculous. They should answer phone based on first come first served. Whoever called first should be the next in line to get their call answered, not whoever has the most open positions. I don't think company is very fair based on their telephone answering system. I think I'll take my business someplace else. Oh by the way, I was on the phone holding for over 15 minutes and nobody picked up. So It looks like while I was waiting, other callers with more open positions kept knocking my call to the bottom of the priority list. Not a good way to answer phones. Bye.
The commission game is pretty tight out there. Velocity only has $33m in customer assets (http://www.cftc.gov/marketreports/financialdataforfcms/index.htm), so they can't be making much money. So automated phone systems is an easy way to reduce costs.