Anyone using Trader Work Station from IB. When I click on the button IB Risk Navigator I get the following msg: Access to the site was blocked. I also cannot open the IB Chat window as nothing happens when I click on the link to chat to support, Thanks Shelton
Confirm - Access to risk navigator from within TWS - successful Confirm - Chat access - successful using "most current" version Build 960.2f, Nov 17, 2016 3:02:21 PM Jolt Build 1.6.3, Oct 27, 2016 11:34:23 AM Nia Build 2.11.2, Oct 27, 2016 11:36:08 AM ModelNav Build 1.5.1, Oct 27, 2016 05:46:44 PM Riskfeed Build 2.18.3, Oct 14, 2016 03:46:17 AM RiskNav Build 4.6.4, Nov 14, 2016 06:19:05 AM Pivot Build 2.3.1, Aug 19, 2016 08:14:17 AM RiskNavOther Build 2.1, Mar 31, 2016 Java Version: 1.8.0_60, OS: Windows 7 (x86, 6.1), Memory: heap max 742Mb, current 122M best solution: call them
Thanks - I checked the logs (tws.log) under Jts/dirahwfwu and see the following : 016-11-19 05:56:27.713 [NL] INFO [JTS-IA-Initializer-408] - Checking risknav files in https://www.interactivebrokers.com/java/classes/ 2016-11-19 05:56:27.713 [NL] INFO [JTS-IA-Initializer-408] - Access to this site was blocked. , cannot check timestamp for /java/classes/risknav-4.4.0.jar 2016-11-19 05:56:27.713 [NL] INFO [JTS-IA-Initializer-408] - using already downloaded file /home/shelton/Jts/risknav-4.4.0.jar 2016-11-19 05:56:27.714 [NL] INFO [JTS-IA-Initializer-408] - downloading file: /home/shelton/Jts/pivot-2.2.1.jar 2016-11-19 05:56:27.725 [NL] INFO [JTS-IA-Initializer-408] - [/home/shelton/Jts/pivot-2.2.1.jar] from [https://www.interactivebrokers.com/java/classes/pivot-2.2.1.jar] not exist 2016-11-19 05:56:27.725 [NL] INFO [JTS-IA-Initializer-408] - can't download risk navigators's file: pivot-2.2.1.jar 2016-11-19 05:56:27.725 [NL] INFO [JTS-IA-Initializer-408] - Error occured during the download of risk navigator's libraries 2016-11-19 05:56:27.725 [NL] INFO [JTS-IA-Initializer-408] - Checking risknav versionmap at https://www.interactivebrokers.com/java/classes/risknav_versionmap.xml 2016-11-19 05:56:27.725 [NL] INFO [JTS-IA-Initializer-408] - downloading file: https://www.interactivebrokers.com/java/classes/risknav_versionmap.xml -> /home/shelton/Jts/risknav_versionmap.xml 2016-11-19 05:56:27.725 [NL] WARN [JTS-IA-Initializer-408] - Error twslaunch.jutils.SLogging$Warning: Missing Version Mapping for Risk Navigator, I'm trying the latest ones... at twslaunch.jutils.as.u(as.java:254) at ia.aa.a(aa.java:425) at ia.aa.a(aa.java:352) at ia.bt.c(bt.java:767) at ia.bt.a(bt.java:373) at ia.bD.run(bD.java:744) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) at java.lang.Thread.run(Thread.java:745) 2016-11-19 05:56:27.725 [NL] INFO [JTS-IA-Initializer-408] - Checking risknav files in https://www.interactivebrokers.com/java/classes/ 2016-11-19 05:56:27.725 [NL] INFO [JTS-IA-Initializer-408] - Access to this site was blocked. , cannot check timestamp for /java/classes/risknav-4.4.0.jar 2016-11-19 05:56:27.725 [NL] INFO [JTS-IA-Initializer-408] - using already downloaded file /home/shelton/Jts/risknav-4.4.0.jar 2016-11-19 05:56:27.726 [NL] INFO [JTS-IA-Initializer-408] - downloading file: /home/shelton/Jts/pivot-2.2.1.jar 2016-11-19 05:56:27.744 [NL] INFO [JTS-IA-Initializer-408] - [/home/shelton/Jts/pivot-2.2.1.jar] from [https://www.interactivebrokers.com/java/classes/pivot-2.2.1.jar] not exist 2016-11-19 05:56:27.744 [NL] INFO [JTS-IA-Initializer-408] - can't download risk navigators's file: pivot-2.2.1.jar 2016-11-19 05:56:27.744 [NL] INFO [JTS-IA-Initializer-408] - Error occured during the download of risk navigator's libraries 2016-11-19 05:56:27.744 [NL] INFO [JTS-IA-Initializer-408] - Risk Navigator is missing, risk feeder won't start 2016-11-19 05:57:02.185 [NL] INFO [JTS-Cleaner-50] - market data wrapper, cleaning maps 2016-11-19 05:57:10.491 [NL] INFO [AWT-EventQueue-0] - opening account link [CHAT_STANDALONE] 2016-11-19 05:57:10.491 [NL] INFO [AWT-EventQueue-0] - View URL:null 2016-11-19 05:57:10.491 [NL] INFO [AWT-EventQueue-0] - sso action [SsoAction(action=CHAT_STANDALONE; service=AM.LOGIN; webaccess=TRUE)] is blocked in cookbook mode 2016-11-19 05:57:12.622 [NL] INFO [JTS-CCPDispatcherS4-52] - CCP reported time: 2016-11-18 19:57:12.000 (GMT) [1479499032], local time: 2016-11-18 19:57:12.622 (GMT), local time: 2016-11-19 05:57:12.622 (AEST), difference in seconds: -0 .622 [TestReq] 2016-11-19 05:57:12.622 [NL] INFO [JTS-CCPDispatcherS4-52] - Setting time offset to -622 diff -291 2016-11-19 05:57:20.293 [NL] INFO [IA-Pricescan-Notifier-1-1] - sso action [SsoAction(action=RISK_PRSCAN; service=RISK_SOCKET; webaccess=FALSE)] is blocked in cookbook mode 2016-11-19 05:57:20.293 [NL] INFO [IA-Pricescan-Notifier-1-1] - Waiting for SSO Authentication: SsoAction(action=RISK_PRSCAN; service=RISK_SOCKET; webaccess=FALSE) 2016-11-19 05:57:20.293 [NL] INFO [IA-Pricescan-Notifier-1-1] - SSO Authentication arrived: SsoAction(action=RISK_PRSCAN; service=RISK_SOCKET; webaccess=FALSE) {ERROR=Access to this site was blocked. } 2016-11-19 05:57:20.293 [NL] INFO [IA-Pricescan-Notifier-1-1] - |rfPST|PscanTransporter[1] | d()#284 | PscanTransporter encoding: XDR | 2016-11-19 05:57:20.293 [NL] INFO [IA-Pricescan-Notifier-1-1] - |rfPST|PscanTransporter[1] | c()#246 | PscanTransporter encodingFormat: 2 | 2016-11-19 05:57:20.293 [NL] WARN [IA-Pricescan-Notifier-1-1] - |rfPST|PscanTransporter[1] | b()#201 | Abortive PSCAN URL lookup! | 37 | Access to this site was blocked. | Something about being in cookbook mode. My Versions: Trader Workstation Copyright © 2000-2016 LICENSOR to Interactive Brokers ALL RIGHTS RESERVED Build 960.2a, Nov 4, 2016 3:06:59 PM Jolt Build 1.6.3, Oct 27, 2016 11:34:23 AM Nia Build 2.11.2, Oct 27, 2016 11:36:08 AM ModelNav Build 1.5.1, Oct 27, 2016 05:46:44 PM Riskfeed Build 2.18.3, Oct 14, 2016 03:46:17 AM Java Version: 1.8.0_60, OS: Linux (amd64, 4.7.5-100.fc23.x86_64), Memory: heap max 683Mb, current 143Mb Regards
I had a recent issue/conflict with Multicharts(MC)/IB-TWS/IB-API Start of each day, data wouldn't load unless I performed a system re-boot. I attempted, un-install, re-install of all IB components and MC to no avail... Issue was on one system only, not duplicated on other computers. I ended up just re-mounting my Image of the Fresh Windows7pro install, updates and primary programs. (Anti-Virus, Macrium-Reflect, MS-office) Performed fresh install of IB-TWS, IB-API & Multi-charts... issue resolved... Sometimes its easier to just reformat (re-mount image) and fresh install than troubleshoot and spend hours trying to locate the source of the conflict... Granted, Windows7 fresh install is a time-consuming endeavor due to the Windows Update issues... but if you perform a system image of your OS after a fresh install with Macrium reflect (or other quality imaging software) future "re-installs" only take minutes... and it is infinitely better than trying to repair a corrupt install or registry.... I can get my systems up and running from failed drive to operational status in 15 minutes (that includes time to physically replace the SSD in case) my previous comment regarding Macrium for your reference If you used a registry cleaner product or possibly Revo uninstaller with advanced scan and deleted all (indicated files) you could easily have corrupted your registry, in which case your best option is fresh windows install... Good luck Edit: Java can also give you headaches with IB-TWS, regardless if you have 64bit or 32bit windows installation, when installing IB-TWS install the 32-bit version, allow it to install the java required for it (32bit TWS requires 32bit Java) ... can save a lot of headaches if you use third party applications...