Migrate IBKR Mobile Authentication to a new phone

Discussion in 'Interactive Brokers' started by Peter8519, Jan 18, 2020.

  1. Peter8519

    Peter8519

    Hi All,
    My IB Key is stucked in my old Sony Xperia as my attempt to migrate to a new handset has failed.
    I installed IBKR Mobile on my new handset and use this like as a guide.
    https://ibkr.info/article/3283#android
    I can log in at step 1. But I could not find Migrate IB Key option in step 2.
    I hope someone here has done it before can tell me what prior steps I have missed.

    Thanks in advance.
     
  2. Peter8519

    Peter8519

    I called the Hong Kong IBKR help desk.
    1. Uninstalled the IBKR Mobile App
    2. Reinstalled the app and was able the access the Two Factor Authentication
    From there, it's just a few steps entering user ID and password, key SMS code and IB Key code.