My experience with IB (in Australia) is customer service is painfully slow to queries posted on the TWS Message Centre.
It can take anything from 4 days to a couple of weeks before a reply comes in.
Hence I'm posting here as I am awaiting a response which is again taking a long time.
I have been using IB TWS approx 6 months and have been running a Sim account on SierraCharts which had been linked to IB for data.
Last week I placed my first auto trade with IB which immediately failed as in the Order Presets window Start time was 00:00 which IB customer service responded after a few days should have nothing in that box.
Fine, so I then got my first trade long in a week later and shortly after got a short signal which then failed on IB.
Question: I'm wishing to trade 1 futures SPI contract long or short.
When I'm long or short and wish to reverse, I want to go instantly from long to short and vice versa.
In the contract size window, what should this be set to?
2 x contracts and 2 x Increments or 1 x Contract and 1 x Increment?
I presently have it set to 2 & 2, this may be the reason for the short position failure.
Going long to short, is this 2 contracts or is it still regarded as 1 x contract and 1 x Increment size?
Are you trading using the ACSIL language or the spreadsheet in Sierracharts?