Anybody having problems with OpenEcry?

Discussion in 'Retail Brokers' started by rida07, Apr 5, 2009.

  1. rida07

    rida07

    Getting an error message about no interface with exchange whenever i place an order.
     
  2. veggen

    veggen

    How long has this been going on?
     
  3. rida07

    rida07

    Well first there was no connection from 6pm until about 6:35pm.. and now I just entered an order to test but it is not allowing me to cancel it..
     
  4. veggen

    veggen

    ok..

    Connection is working fine at the moment, but I have not tried putting on any trades.

    Why is the "live help" not available? Is it not supposed to open at 1730EST?
     
  5. rida07

    rida07

    yeah you can see the quotes now but I am not able to put in (or cancel) any orders..
     
  6. veggen

    veggen

    I understand. Have you tried calling them? I just do not get why their live help is not available?
     
  7. rida07

    rida07

    good idea - just tried them - i got voicemail "the person you called is not available".. lol i guess it's time to move on to real trading shops..
     
  8. rida07

    rida07

    looks like it's working now..
     
  9. I have been trading FX since 5pm with no issues.
     
  10. Still, very scary experience.
    I would hold their feet to the fire to explain this lapse of support.
    If they cannot, GET OUT....MOVE ON.
     
    #10     Apr 5, 2009