Hi Covert, We haven't had any reports of this type of behavior. Is this symbol specific? If you are still experiencing this, please let us know...
One of the Tick servers was not functioning properly this morning. We've isolated the offending maching and pulled it from production. All data...
We haven't had any reports of users experiencing slow data for quite some time. However; if anyone is noticing a lag in data, we want to help get...
We've been running some comparisons between IB and eSignal this morning. Thus far we haven't seen any delays on ES, AB, or the YM contracts. If...
Because this symbol is an Index, you'll need to preceed the symbol with a $. The correct symbol format will read, $XNG.
We are continually working to bring the various services back online. An internal power outage had a significant impact on a variety of servers....
Paperboy, Please see our update regarding eSignal connectivity below..... http://www.elitetrader.com/vb/showthread.php?s=&threadid=60250
We are currently experiencing some connectivity issues. Some users who are now attempting to connect to eSignal may not be able to receive data....
syd697, Shortly after my initial post, I came across one of the threads on theeSignal Forums that outlines the various bug fixes and new...
syd697, We don't have a central resource that illustrates the various changes that have been implemented per each version of eSignal. Each...
We experienced a small outage this morning that affected a specific subset of users. We have isolated the cause of the issue and made the...
Hi Aaron, There was a routing problem at the NYMEX last night that stopped the data flow for emiNY Crude Oil Light Futures. This issue affected...
Ck9, I've replied to your message via PM. Please let me if the instructions included resolve the issue, if not, we will be in contact to help...
Ck9, We've gone through various markets on the Standard Charts and the daily bar is present in all cases. If possible, could you please Private...
gimp570, The release canidate of 7.9.1 should resolve this issue. Please see the following response from JayF posted on 6/22. Here is the link...
Ck9, If you could provide some details about what you are seeing, it will help figure out what may be happening here. Going through the various...
gimp570, Thanks for the info. We are actively pursuing this bug. We've isolated the cause and are working for a solution as quickly as...
Hello everyone, We've been getting reports this morning that the CME data is running behind on eSignal. We are still working to determine the...
Hi SITH, Please see the following post regarding Jay's response to the Point and Figure issue that was mentioned earlier in the thread. While...
Hi Clearpicks, Thanks for all the suggestions. In regards to the Quote window, we are planning to make major changes to this area in upcoming...
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