We are addressing the issue. The second order is rejected because of a pending cancel at the exchange/dealer on the first order.
In the event of a disconnect, the market data is requested again and the backend server sends the full book again. So there is no problem with...
My only point was to clarify that the the market depth window will not go out of sync because of missed or out of sequence packets. Yes, if your...
Hoi, I may be misinterpreting what you are describing in your point (B) but I just want to clarify. As far as the transport from our backend...
There is no bug/screw-up with the sizes. PM me your problem ticket number and I will be happy to call CS and investigate your freezing quote...
From my earlier post: "If you are not subscribed to ARCA or TOTALVIEW, then we can't show you data aggregated from those sources and in this...
PM sent.
It's no big secret. If you request the SMART quote from your API, you will see exactly what the TWS is showing. I have done this myself when the...
It's of no benfit? It is if the price were off by 10 cents. Look, again, I explained why the sizes on the TWS don't sometimes add up to the smart...
With all do respect, I am explaining EXACTLY why the sizes do not match up on the main page. I cannot comment on why the API prices would be...
Allow me to clarify what is going here. We have direct market data connections to almost all exchanges and ecns. When one of these connections...
dunkindog, PM sent.
Roncer, I sent you a PM.
The fees for all exchanges and dark pools are listed on our website.
I apologize for any confusion here. SMART, as it appears as an exchange where a trade took place, actually represents any number of dark pools of...
Back to the original topic. BobG, I think you will find that ISE market data is now being displayed on the TWS for ARCA-listed stocks. Thank you...
Customer service gave you an erroneous answer. This is a problem with the way we are getting the ISE market data for the ARCA-listed stocks. We...
If you are talking about the frozen quotes, it can be a recurring problem until we find and fix the ultimate cause. We are doing everything we can...
Customers, we apologize for slow/frozen futures and options market data problem. We are aware of the problem and are working as fast as we can to...
We have found the problem. It happens when you pull up a market depth screen for an option that we support in pennies. The problem is in our...
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