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Whistlingleaf
Registered: Nov 2005
Posts: 293 |
04-29-12 04:28 AM
TD Ameritrade is fine for an average investor or rookie using buy/hold, but not so good for a trader or someone doing alot of option trading.
The TOS platform is excellent IMO and I would keep a nominal amount of money in TD just to keep access to the TOS platform. (I do not care for web based platforms like TD's Trade Architect as I don't think they are robust enough.)
ps if you're new to investing, and need hand holding and have enough money to qualify for PCS then I don't think you can get any better service anywhere in the industry - PCS will really bend over backwards for you, and you get 1 ring pickup most of the time.
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Diamond Geezer
Registered: Apr 2002
Posts: 293 |
05-01-12 04:10 PM
TDAT are working their retail stuff on Thinkorswim.
I had options positions on lots of liquid names like F and GM and YUM and when the market opened I saw zero daily P/L even 15 minutes after the open so I called the trade desk and guess what? TDAT had switched me to 20 minute delayed quotes! Worse still, I then realized that some of those trades were placed with delayed data. Unforgivable. This would never have happened before TDAT took over.
Also I'm getting "low memory" message in the app status line (top left corner of the application) and I'm running 2 CPUs, both with fast chips and 6 megs of RAM in each on Windows 7. It's downhill from here.
Epic fail TDAT. It's Interactive Brokers from here on for me.
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Rodney King
Registered: Apr 2006
Posts: 1725 |
05-01-12 05:35 PM
Quote from Diamond Geezer:
when the market opened I saw zero daily P/L even 15 minutes after the open so I called the trade desk and guess what? TDAT had switched me to 20 minute delayed
Account size? I've never heard of that before. As others have mentioned, client service is outstanding, assuming a reasonably-sized account.
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Diamond Geezer
Registered: Apr 2002
Posts: 293 |
05-01-12 06:24 PM
You know where it says Data: real time on the upper left corner of the platform? It was switched to "delayed" but looking at the quotes and positions you would never notice, except at the open. the P/L for all positions was zero even the the market had been open 10-15 minutes. That's when I grabbed the phone and called.
I was told it was because I need to fill out some forms on the TD website. You asked about account size, why?
I'm not imagining this. It happened and is completely unacceptable.
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Rodney King
Registered: Apr 2006
Posts: 1725 |
05-01-12 06:44 PM
Quote from Diamond Geezer:
You asked about account size, why?
Because sometimes ETers kvetch about poor customer service, and it turns out they have $5000 or some such in the account... Of course, I have no idea in your case.
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