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Barbaris

Registered: Mar 2011
Posts: 22

04-17-12 01:54 PM

Market data of IB is incorrect for 2 last week. What is happened?
Anybody has the problem like on the attach.
Support does not want to do anything

bac1.png
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Barbaris

Registered: Mar 2011
Posts: 22

04-17-12 03:20 PM

I wasted 2 days for useless talks with support and now my very interesting conversation had an interesting final

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Barbaris

Registered: Mar 2011
Posts: 22

04-17-12 03:26 PM

Quote from Barbaris:

I wasted 2 days for useless talks with support and now my very interesting conversation had an interesting final

chat111.png
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Barbaris

Registered: Mar 2011
Posts: 22

04-17-12 03:51 PM

Finally,

P: Ok, I do apologize for the confusion but according to our records you spoke to my Colleague Karen in Customer Service who confirmed of a known issue, Customer Service typically handles market data related issues.
P: Customer Service had advised you to run our Beta version of TWS

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Bob111

Registered: May 2002
Posts: 6424

04-17-12 03:58 PM

Quote from Barbaris:

Finally,

P: Ok, I do apologize for the confusion but according to our records you spoke to my Colleague Karen in Customer Service who confirmed of a known issue, Customer Service typically handles market data related issues.
P: Customer Service had advised you to run our Beta version of TWS

and update your java. those are two most common 'solutions' of low level CS

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Barbaris

Registered: Mar 2011
Posts: 22

04-17-12 08:39 PM

Quote from Barbaris:

Finally,

P: Ok, I do apologize for the confusion but according to our records you spoke to my Colleague Karen in Customer Service who confirmed of a known issue, Customer Service typically handles market data related issues.
P: Customer Service had advised you to run our Beta version of TWS

Now everything is ok.Just installed new built.

But I am wondered why IB support during 2 days tried to lie and persuade me that I am idiot. They told me that 400 000 - 600 000 lots on BAC best bids/asks are normal and they see the same numbers in Bloomberg,BookTrader and ect ???

They do not want to solve so simple problem just wasted my and their time.

I am shocked.

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