Registered: Dec 2003
12-27-11 03:37 AM
I've traded with MB for over 6 years. Customer service has gone from garage quality to nearly non-existent.
Moreover, the errors in Account Balance every G-damn day and ALWAYS ALWAYS ALWAYS running on back have grown very old. I am now looking at moving all of my assets for Futures Trading to a more reliable broker.
Sorry Steve, but your excuses for such poor quality are unacceptable. Your company has been around long enough to know better.
Here's some free advise: Kick your IT Department in the ass and tell them to get on the ball (you guys botched the recent conversion badly and it SHOWS!). If that's not the problem, then start raising Hell with he people at Penson. You WILL LOSE BUSINESS. Finally, your customer service reps are way to laid back, seem to have limited securities knowledge, even less tech knowledge, and are only good for placing limit orders and reading account balances.
In other words, get MB's act together. MB's messing up BIG TIME and I would NEVER recommend this site to a new trader, much less someone with a substantial amount of experience (they can obviously do much better elsewhere with the multiple Brokers available. At this point.... I WILL PAY MORE for BETTER QUALITY NOT FOUND at MB TRADING.
TradeStation.... here I come.