Registered: Aug 2005
04-27-08 05:02 PM
Quote from av68:
TS staff has responded to all of the issues that I have approached them with, some I had already figured out on my own.
I would encourage you to stick with TS regardless (to a point) of beefs you might have with support on any given day. Were it a vanilla, run of the mill product then, yes, classify the product & company based on responsiveness of a support guy.
But given the relative merit of the product I'd encourage you to hold tight and do what you seem to be doing already - learn by trial and error. Given the sophistication of what can be done with TS I wouldn't be surprised if many of their support people struggle to grasp what many people may be asking them anyway.