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Qtradermike
Registered: Jun 2012
Posts: 5 |
06-15-12 05:15 AM
Hello Jerry,
Ind is green (streaming quotes from optionsxpress)
BF is grey (another optionsxpress server)
BFH is grey (xtend server not logged in)
Now, i reduced the number of symbols that the Indices can receive to just 13 while the total portfolio symbols was restricted to just 75.
I believe the total allowable from Optionsxpress is just 100 ? 
Under Data Sources/Proxy section, i checked:
Active Default
Always use System Time for Default
Use Prev. Close to calculate Change.
Fetch Quotes for all Portfolios (slower)
Any other suggestions?
If the screen and mouse freeze again, I will try to capture a Camtasia video of the situation then send it to you, if necessary.
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j_medved
Registered: Sep 2001
Posts: 1729 |
06-15-12 05:39 AM
Assuming that the CPU is not maxed out, it really shouldn't be an issue as far as QT itself locking up, unless it is getting an internal error. I can run it for a week with OX datafeed without lockups or crashes, though it does happen every once in a while. Not much you can do about it at this point.
I do notice that the issues normally occur during heavy Hard Drive usage at the same time, like if my RAID has to re-verify itself during the day, or copying huge files. Not sure why, since it is not during a data save that the issues occur.
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Qtradermike
Registered: Jun 2012
Posts: 5 |
06-16-12 02:14 AM
Jerry,
Can I email you the files from Quotetracker folder for your examination?
If i leave the trading desk while running Quotetracker under Optionsxpress, the trading platform will crash characterized by a screen freeze-up 
I just tried to film it with Camtasia but i cannot access the program. I am running anti-virus scan and there are no virus threats etc.
Puzzled by this problem
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Qtradermike
Registered: Jun 2012
Posts: 5 |
07-04-12 02:23 AM
Since my last posting, the Quotetracker platform has not improved as I am now getting a pop-up message:
"stocks.exe is shutting down"
Quotetracker automatically closes down the software !
Now, i visit Task Manager and noticed that the cpu usage is only at 20%.
I have tried shutting down other programs but have not noticed any improvement. During the trading day, i end up right-clicking the IND green dot every 20 minutes to refresh the quotes. (Bandwidth fluctuates).
I cannot leave my computer for extended periods else the Quotetracker platform will freeze-up followed by a pop-up message.
Anyone on this forum experiencing similar problems using Optionsxpress? Etrade? TDA ? Other ?
How can I troubleshoot the problem?
Any suggestions for a solution?
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j_medved
Registered: Sep 2001
Posts: 1729 |
07-05-12 03:27 PM
Mike,
I can't do detailed support for QT anymore. Sorry.
I use otionsXpress for quotes and don't see any issues. Don't know why you are having them. Sorry.
Jerry
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