nitro
Registered: Sep 2001
Posts: 17946 |
10-31-12 07:20 PM
Generator K has failed at NY4. Situation probably not under crontol:
Dear Equinix Customer,
IBX(s): NY4
SR#:
Date and Time of Occurrence: 31-OCT-2012 13:10 Site Local Time
INCIDENT SUMMARY: Generator Failure
INCIDENT DESCRIPTION:
Equinix IBX Site Staff reports that Generator K has shutdown. Loads were transferred to the redundant generator. Site Engineers are investigating the issue and no customers were impacted.
Next update will be when a significant change to the situation occurs.
Sincerely,
Equinix Operations Center
Phone: 866-811-8720
Contacts:
To place orders, schedule site access, report trouble or manage your user list online, please visit: http://www.equinix.com/contact-us/americas/support
If you have any questions or concerns regarding this incident, please contact the Equinix Operations Center at eoc@equinix.com.If the matter is urgent, you may contact the Service Desk North America by phone at +1.866.EQUINIX (378.4649) (USA or Canada) or +1.408.451.5200 (outside USA or Canada) for an up-to-date status.
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