Registered: Sep 2004
08-05-12 08:39 PM
Quote from themickey:
My experience with IB (in Australia) is customer service is painfully slow to queries posted on the TWS Message Centre.
It can take anything from 4 days to a couple of weeks before a reply comes in.
You are right, i noticed this also.
Ever since IB started the new customer chat (real time communication with IB's customer service), the service time in IB's older message centre (asynchronous communication) has deteriorated. Sometimes my questions sat there for weeks without ever being picked up. Previously they had a policy to pick up a question within 24 hrs or so at least.
The conclusion is, sadly, to no longer use the well-built and well-intended message centre and go for the chat immediately, even for issues that are not time critical and thus would be ideal for message centre.