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    Forums ›› Tools of the Trade ›› Trading Software ›› Ensign problems / charting packages for Andrews Pitchforks  


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nwfreetrader
 

Registered: Aug 2011
Posts: 8

 

09-02-11 07:53 PM


Quote from CrackPipe:

ive been using ensign for years and years with very few issues - and found the support 1st rate.

having said that i dont use pitchforks or note charts.

having said that, you could always copy the chart to your machine after youve made notes, and then perhaps back it up if its that important to you.



I worked for a large technology company for many years and there was always a tendency to spend our time putting out fires rather than preventing them. The problem with that approach is that you never make any headway, there are always more fires to put out and you need more and more people to deal with them.

I'd agree that Ensign's support is first rate when it comes to a quick workaround to problems. When those same problems occur multiple times every week a quick fix isn't the answer, and the root cause need to be found and in Ensign's case, it requires the programmers to find that cause.

As with any problem, admitting that there IS a problem is the first step to fixing it.

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nwfreetrader
 

Registered: Aug 2011
Posts: 8

 

09-07-11 07:44 PM

Does anyone else here use Pitchforks for analysis?

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j2496i
 

Registered: Sep 2011
Posts: 1

 

09-13-11 01:49 PM


Quote from nwfreetrader:

Does anyone else here use Pitchforks for analysis?



I too am in the same boat. I use MLA / Pitchforks for most of my analysis and had moved over to Ensign due to comprehensive feature-set and fast workflow. In terms of markup, it's by far the quickest I've used so far but is so buggy that I'm about to give up with it - I'm just trying to find a viable alternative ATM. As much as the customer service are 'keen' to help - if they are unable to help then really they are just wasting your time. This is unfortunate, as I really do like *some* aspects of the design.

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nwfreetrader
 

Registered: Aug 2011
Posts: 8

 

09-14-11 04:46 AM


Quote from j2496i:

I too am in the same boat. I use MLA / Pitchforks for most of my analysis and had moved over to Ensign due to comprehensive feature-set and fast workflow. In terms of markup, it's by far the quickest I've used so far but is so buggy that I'm about to give up with it - I'm just trying to find a viable alternative ATM. As much as the customer service are 'keen' to help - if they are unable to help then really they are just wasting your time. This is unfortunate, as I really do like *some* aspects of the design.



The phone support staff at Ensign is very good. I wish they could have actually fixed the problems instead of providing repeated workarounds to bugs that are never resolved.

As I mentioned in a previous post, I've been using Think or Swim and, the more I use it, the more I'm finding it reasonably usable for pitchfork analysis. As with any charting package there is a fairly big learning curve before becoming comfortable with it. There is no charge for the software with a brokerage account.

Although I miss the multiple templates in Ensign, Think or Swim has been very stable and I've yet to lose any of my work or notes. Neither have I seen a chart stop updating or found gaps or missing bars in the data, both common problems in Ensign.

Probably my favorite feature of Think or Swim is that it allows the saving of drawings and notes into named files that are automatically associated with the symbol of the currently displayed chart. If you open a new chart, you can simply and easily apply all your drawings and notes to it in a single step.

If I come across any alternative packages that work as well I'll post my findings here.

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