I sent madscan an email asking them some questions. They didnt even bother acknowledging the email let alone replying to any questions. Obviously I didnt bother signing up. I figured that if the pre-sales was this bad the post sales support was going to be worse.
On a positive note, I have used Trade-ideas. They have a good extensive service with good support.
I used both products. Trade-Ideas has more options and versatile and tweaking the scans you can get better and better day by day. I personally interacted couple of people in Trade-ideas and are real good and helpful. I personally run trade-ideas everyday to do day trading/scalping. . Right now MADSCAN is linked with lightspeed broker. With limited feature and sky high subscription price , I doubt MADSCAN can impress more brokers or individuals in future. I still like to see more real time quality scanning softwares in the trading world.