Jason Rogers
ET Sponsor
Registered: Jun 2009
Posts: 292 |
08-12-09 09:38 PM
Quote from T-Bone Trader:
Looking to move away from FXCM after what happened today
They locked me out for an hour - costing me big profits
They exited out of positions even though I had no stop-loss in place - it suddenly miraculously appeared when my old stop-loss parameter touched (total BS)
I have to admit that I didn't really believe all the talk about fx brokers being crooks but definitely, truth to it
Is Gain Capital any better?
How's the trading platform compared to FXCM?
hi T-Bone Trader,
I checked with our technical support team and client services and there were no reported technical issues that they were aware of. Do you remember what the error message was saying when you were trying to login or did you contact FXCM during that hour?
If there is a technical issues then we can open a trade audit and make any adjustments if the error was on our side. Please either contact client services for a trade audit or you can private message me directly for help with this. Technical issues are not intentional, and FXCM is not profiting through your losses on no dealing desk execution. Any adjustments we make due to technical issues come out of our own pocket, so it is something we seek to avoid at all costs.
Jason
FXCM
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