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Old Jul 14th, 2009, 02:30 AM   #7
Vytautas
 
 
Join Date: Nov 2005
Location: Lithuania
Posts: 11
T-Bone Trader

Hello, what platform did you use?
Trading Station
Active Trader or
MetaTrader
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Old Jul 14th, 2009, 11:16 AM   #8
TraderZones
 
 
Join Date: Mar 2008
Posts: 6,706
Quote from T-Bone Trader:

Good points - just pretty peeved that the platform went back online at the exact moment my position went from +50 pips to -35 pips

it was pure coincidence. I have seen people complaining about their broker multiple times in a month. I had a broker (Xpresstrade) many years ago, that cost me a third of my trading capital based on their inhouse attempt to encode their own OCO logic on an instrument that did not have it. It hit my large PO and then my disaster StopLoss (SL) 30 minutes apart, and they did not flush the other side of the trade (the stoploss). A very expensive lesson in the concept of "Not Held."

Of course, if it hit my SL and PO in the other direction, I would have been toasting my fortune.
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Old Aug 12th, 2009, 01:24 PM   #9
Aboushi
 
 
Join Date: Apr 2008
Posts: 83
not a big fan of their platforms
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Old Aug 12th, 2009, 04:38 PM   #10
Jason Rogers
ET Sponsor
 
Join Date: Jun 2009
Location: New York
Posts: 442
Quote:
Quote from T-Bone Trader:

Looking to move away from FXCM after what happened today

They locked me out for an hour - costing me big profits

They exited out of positions even though I had no stop-loss in place - it suddenly miraculously appeared when my old stop-loss parameter touched (total BS)

I have to admit that I didn't really believe all the talk about fx brokers being crooks but definitely, truth to it

Is Gain Capital any better?

How's the trading platform compared to FXCM?
hi T-Bone Trader,

I checked with our technical support team and client services and there were no reported technical issues that they were aware of. Do you remember what the error message was saying when you were trying to login or did you contact FXCM during that hour?

If there is a technical issues then we can open a trade audit and make any adjustments if the error was on our side. Please either contact client services for a trade audit or you can private message me directly for help with this. Technical issues are not intentional, and FXCM is not profiting through your losses on no dealing desk execution. Any adjustments we make due to technical issues come out of our own pocket, so it is something we seek to avoid at all costs.

Jason
FXCM
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Old Aug 12th, 2009, 06:09 PM   #11
Primetrader
 
 
Join Date: Aug 2009
Location: San Diego, California
Posts: 23
Our Group have been trading with this broker for a long time now and they really give you fair pricing. I haven't had any experience of slippages or stop losses being hit with 10 or more points away. Plus my stop losses are executed right on my preferred price. They really deliver fair pricing and I would say the fairest execution in the world of FX. I have been a trader since 1982.
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Old Aug 26th, 2009, 03:03 PM   #12
nickgone18
 
 
Join Date: Jun 2009
Posts: 7
stay way away
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