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if you use sun java, you'll have to disable it and use MS java... (IB initially is set to use sun java)
don't bother with the snapshot package, its just a picture that updates every 15 minutes.
Enhanced package has fib tools gann, etc, but no trendline tool.
Premium package has everything, but the tools are unpolished... trendlines don't have a snap option, and the interface is a bit slow... sometimes have to click twice on a menu to get a drop down.
heres a thread i started detailing my experience with them.
http://www.elitetrader.com/vb/showthread.php?threadid=5987
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