Recently in the last 2 weeks, I am having problems exiting my position (real trading). When using the TWS Booktrader interface to place a closing position, it never gets executed. The price will just move past my order. Even when I used the "Close Position" button, my position never gets executed. The only way I can exit is to close TWS and then relaunch it. Only then can I get a fill. Has anyone experience this problem? I am using build 944.3 with Java 1.7.0_71 on Win 7 64 bit PC.
Unable to contact them yet, so I opened a trouble ticket. Hopefully I will get a better answer then to reinstall Java and TWS.
You tried calling the trade desk? I haven't had a problem getting through when I have had an issue, I would try calling again.
OK, got hold of them. They want me to update my TWS and try again. So, I guess I will do that. Hopefully that will solve my problem. BTW, they position is that if you have any problem and you are not using the latest release, then it's not be a problem. I guess this is the standard response from all software developers...should have known.