no kidding, I probably went five years or more never having to call ib on the phone. Then my tws got so old they forced me to upgrade. Everything was different. By then I was too set in my ways to figure out the new deal, so rather than spend hours trying to figure out how to get it back like it was, I would just call them everyday, sometimes every hour. Just depends on who you get on the phone. I got to know their names. Robin would not drop your problem until you were 100% satisfied. And then there was a Jamacian guy, can't remember his name, who knew TWS like the back of his hand and could solve any problem with just a few clicks. But if you got one of those smartass young white kids who thought they were smarter than you or any customer and didn't know shit about tws (and by that time I knew a lot about tws) I found it was best to just hang up and hope next time you get somebody else. otherwise, Sunday night they capped one of my eur.jpy orders due to fast market. No problem to me, but for others it could have turned their account balance negative, so there may have been a lot of phone calls to answer.
Relax Chubbly, you have just violated the terms of Volpunter's twisted mind, this happens to about everyone typing over two words on this forum
It is interesting that you know the other person on the line is young and white without even seeing them. My experiences with "Robin" have also been 100% positive.
I get a big laugh out of the IB apologists on this board. The company is making plenty of money on our deposits, spreads and commissions. Check the founder's net worth if you have any doubt. There is absolutely NO excuse for the company to not be staffed more than fully to pick up the phone.
no kidding, and a typical emergency would be when your computer craps out and you just want to close at any price. That whole deal should take less than a minute.
Yes IB customer service is getting bad, there had been a big improvement a couple of years ago but then it fell back, that's the price customers pay for IB success. I experienced waiting times of about 5 minutes on several occasions only to be transfered to wait another 3 minutes, or then the line went dead. Happens quite often on transfers.
Experienced more of the same: 10 minute wait ! # 1 on the menu (trading) I think not every desk has the same work ethic. When they want to call it a day, they just don't care about your call, or some may be understaffed during the summer holiday period. Anyway that sucks .
Well, this is going to piss off the angry birds. My account login/password was locked out on Friday at 8 min until closing. I had to endure a 3 minute wait. My phone menu selection was 4 and 5. Generic-I-don't-know-where-to-go. The rep was extremely courteous. Accent was 'Merican. And, the issue would have been instantly resolved if not for the mandatory wait time that he budgeted in order for the password to reset (around 10 min). I am not a customer of importance or one who trades a lot with phone priority.
no kidding, they need a "I want to make a trade and I want to make it right now" line like in the old days This is U#####, I have an order for you go ahead buy 1 midam corn, mkt done