This is their excuse for everything. When I had poor integration of their API in my NinjaTrader charting and order execution platform:
"Well, remember I told you that you were one of the only people using this application? We are still in beta...."
What? You never said that! Can I have my money back please?
Or this one:
"We have like 18 different platforms we integrate into our back office, so we can't just come out with a universal rollover rate for FX."
What? What do your platforms have to do with anything? Why not just publish the damn rollover rates so we can manage our costs and stop with these crappy excuses.
I'm closing my $50K account there and I've lost over $1K in erroneous orders executed by PFG's API. Of course, PFG said it was my fault...so despite the trace and log files confirming the contrary, I'm stuck with the bill.
PFG claims to do too many things - and they do none of them well. The fills are good for me, but others have complained (and lost money). But it's the back office itself that is the problem. Tech support doesn't know its arse from a hole in the ground. And I never know who is who -- they seem to be scattered physically and mentally, always defensive, which tells me that they must be getting hammered by customers who are fed up with their ineptitude.
Reminds me of the days when AOL had oversubscribed their network and customers were stuck paying 20 bucks a month with NO internet service. PFG is the AOL of the trading industry -- they just bit off more than they could reasonable chew and then they tell their customers to foot the bill and shoulder the burden.
STAY AWAY FROM PFG! They are a FAIL.
Screw you PFG!