I "WAS" a Tradestation user since 1996 when I started... yes, back when it was called Omega Research... and I started with SUPERCHARTS... which was simply a scaled down version of TS.
I was faithful to TS up til last year, 15 years!! UNTIL, I saw their true colors!!
Tradestation Securities doesn't want you to make money... it's just that simple!! They would rather you lose $$$ over & over... and burn thru your account.... COMMISSIONS BABY!!
Early last year (2011), I finally, after years & years became quite profitable!! I was doing on 1, 2 & 3 lot trades only.... and making from $1500 - $3500 per day!! YES, PER DAY!!
And, part of my mental trading process was to get that $$$ out of my account, ASAP!! Simply mental on my part.. don't ask!
SO, I was having them mail a check to me every 1-2 days for anywhere from $2000-$5000 each!! Hey, It's MY MONEY... I WANTED IT!!
Until, one day I got a call from a guy, who identified himself as Shivon Swarth, have no idea if that was his correct name or not, doesn't matter!!
He proceeded to tell me... I couldn't take money out of my account like that... I WAS ASKING FOR TOO MANY CHECKS!! And, that I could only do 1 or 2 a month from now on... of course, when I asked where does it state that??? His reply was... "WELL, IT'S OUR POLICY! You'll have to stop immediately!!" When I told him that I wasn't going to change my NOW PROFITABLE TRADING STRATEGY... simply because it was... "too many checks!" I wanted to SEE THIS "POLICY" IN WRITING!! He refused to show me... wouldn't transfer me to his supervisor AT ALL!! When I finally tracked down the "supervisor", Tom Hammergren (maybe not real either)... HE NEVER WAS THERE... AND NEVER RETURNED ONE OF MY MORE THAN 20 MESSAGES TO HIS VOICE MAIL!! That SAME DAY... SHIVON, called me back, and said... they were CLOSING MY ACCOUNT... and that "THEY DON'T WANT CUSTOMERS LIKE ME!!"
WTF... They don't want LOYAL or PROFITABLE customers?? Which one was it???
I had both a Futures & Securities account with TS at the time... which at one point had over $200,000.00 in them!!
To this day... I still can't figure that one out!!
Don't get me wrong, I still like the PROGRAM... TRADESTATION... BUT, the TRADESTATION SECURITIES part... NO THANKS!!
Worse part is... my check requests were ALL done via electronic, online... BY ME ALONE... NO HUMAN INTERVENTION ON THERE END AT ALL!!! I guess, it was just too much for there computers to handle... 1 check every day or two!! Go figure!!
PLEASE... if anyone else has had a similar experience... please contact me!!
PS... my INTERACTIVE BROKERS ACCOUT, which does it all in one account... they will give me 1 free, check, wire or ACH per month... then THERE WRITTEN POLICY says, simply enoungh... $1.00 per ACH there after.... NO PROBLEM!!
Guess what.... IB had NEVER CALLED ME to say too may ACH's!! ca-ching!!
Here's the way their TV commercial on CNBC, should really go.... "HEY, TRADESTATION... I'm old, I'm clunky, I'm a dinosaur!! We'll be extinct soon enough by treating customers like that all the time!!" "Maybe, someday... we'll figure out HOW TO DO ACH's... but til then... ONLY ONE CHECK PER MONTH, LOSERS!!"